Inspire bands keeps falling off

[IshSP]

On the tracker face, the plastic is broken hence the bands keeps falling off.
The band does not grip properly and therefore it falls off.
The plastic on the tracker face where the band
clips on, on the top left of the face is broken due to the inferior quality of the plastic.
The fitbit is still under a year old so it has to be covered under warranty.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @IshSP.

Thank you for sharing the details of the issue you’re experiencing. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Have a great day!

[Anonymous1000]

I’m having the same issue. I’m sad because I love my Fitbit and I don’t want to replace those whole thing if only a tiny part is broken. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Anonymous1000.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling about this situation and recommend getting in touch with our Support team for further assistance. Click here to get connected with them via chat or phone.