Inspire black screen

[Clarkx18]

I received my FitBit inspire HR less than 24 hours ago, it was charging perfectly and it synced to my phone perfectly and then when it was half way through updating it cut off and still won’t turn on now and it’s been like this for about 20 hours. Tried resetting and everything and still no luck  

Moderator edit: updated subject for clarity.

[TeacherinTx]

So happy for you! I have tried the same thing you did at least 100 times and nothing. My screen it's still black. I'm really frustrated because I enjoyed my Fitbit a lot for just 4 months.  Apparently the company can send me updates on this thread but is not able to contact me to give me an explanation or send me a replacement.

[evil911girl]

Where is the article to restart the device please? Mine is blank as well

[TeacherinTx]

I tried to find the article in the thread of responses but couldn't find it. Basically you just plug the Fitbit with the charger, make sure it properly attached and charging and at the same time you press the button on your Fitbit. Hold it for some seconds and you should see a smiley face on the screen. Hope this helps!

[JanWool]

Go to dashboard on phone , or tablet or pc.  Go to your device I selected inspire HR.  Change the clock face display  I chose any it doesn't matter . Select and save. My screen switched on with new display.  Layer I changed it back all is fine. Worked for me

[AndreaFitbit]

Welcome to the forums @Clarkx18, @TeacherinTx, @evil911girl and @JanWool. I'll be glad to assist you with your Fitbit Inspire inquiry.

@Clarkx18, your tracker must have gotten stuck on the firmware update. Please try pairing your device again and follow the instructions of help article: Why can't I update my Fitbit device?

@TeacherinTx, I undestand how you feel and thank you for troubleshooting this issue with us. I got in touch with our support team and suggest to keep in touch with them since they will help you for sure. Thank you for your help.

@evil911girl, you can find restart help article here. Please let me know how it goes after restarting your tracker.

@JanWool, thank you for your advice and I'm happy to hear that worked for you.

Keep on visiting the forums.