help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire hr not syncing since latest iOS update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-06-2020 03:05

‎04-06-2020 03:05

My hr has not synced since 3/30 when I updated my phone because of Bluetooth unreliability

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-06-2020 06:51

‎04-06-2020 06:51

Hi, @trutru , have you tried giving you Inspire HR a restart and then immediately trying to force a sync? Instructions here: 

 

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

That’s a simple trick, won’t lose any data, and can solve many problems.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎04-06-2020 11:43

In response to Julia_G

‎04-06-2020 11:43

Have already spoken to fitbit & they tried everything & not working. Also contacted apple & they state it’s the Fitbit that is not recognizing my Bluetooth even tho all other devices do since the latest update of iOS 13.4.

Sent from my iPhone
Best Answer