Inspire not working

[Martamaria]

My Fitbit is not working. I charged and still is not working. 

Moderator edit: subject for clarity 

[chirpybirdie]

I found restart instructions. The first few times I mistook the square smiley face for the "smiley face". But I kept trying. Finally, a different smiley face without a square appeared. Then it worked. So, those instructions could be more specific.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Martamaria @chirpybirdie.

@Martamaria Thanks for the details shared in your post and for already trying to resolve the issue. I recommend restarting your tracker by following the steps in How do I restart my Fitbit device?

@chirpybirdie I appreciate your participation in the Forums and sharing your experience and feedback. Our team is always working on our products and services, and your comments are always welcome. 

By the way, I've moved your posts to Inspire & Inspire HR board so we can keep our forums organized.

Hope this helps.

[Martamaria]

I followed the instructions to switch off. But the Fitbit doesn’t respond.
No light, pressing the button doesn’t change anything. All black. Thanks --

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for the update, @Martamaria.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.