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Inspire stopped working after getting wet

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‎11-01-2022 20:28 - last edited on ‎11-10-2022 08:55 by Fitbit Moderator

‎11-01-2022 20:28 - last edited on ‎11-10-2022 08:55 by Fitbit Moderator

My fitbit Inspire accidentally got wet 3 days ago and hasnt turned on ever since. I keep seeing a blank black screen. I have dried it and also tried charging it multiple times. At start, I would atleast feel vibrations when I pressed the button but now I cant even feel that.

I have updated the app, and also trued relogin but since I cant see the display, it hasnt been possible to relogin. 

Kindly help me soon. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-02-2022 11:58

‎11-02-2022 11:58

Hi, I just had the exactly same problem with my Inspire (getting it wet 3 days ago too!). So earlier today I contacted Fitbit customer service asking if there was anyway to have it fixed or even get a replacement as mine is still under warranty. They replied and gave me this link to “restart my device”. It worked and hours later so far so good. Maybe yours gets fixed too:) 

https://help.fitbit.com/articles/en_US/Help_article/1186.htm

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‎11-10-2022 08:57 - edited ‎08-04-2023 03:58

In response to SunsetRunner

‎11-10-2022 08:57 - edited ‎08-04-2023 03:58

Hi there, @Rutu_Shirke. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@SunsetRunner Welcome on board! I'm glad to hear you're back on track. 🙂 Thanks for helping out! 

Maria | Community Moderator, Fitbit


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