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Inspire stuck in clock face

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‎08-15-2019 09:03 - last edited on ‎08-16-2019 07:35 by Moderator Alum

‎08-15-2019 09:03 - last edited on ‎08-16-2019 07:35 by Moderator Alum

My Fitbit Inspire has stopped working since the latest update on 9th August 2019. All I can use is the clock face. Have tried restarting several times to no avail! Cannot even see if it is charging! Fed up now as it’s only a few months old and never been able to read/see clock face, step counter, etc. in daylight.

 

 

Moderator edit: subject for clarity

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‎08-16-2019 00:37

‎08-16-2019 00:37

Hi @BAG1951  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-16-2019 07:36 - last edited on ‎10-13-2025 17:34 by Fitbit Moderator

‎08-16-2019 07:36 - last edited on ‎10-13-2025 17:34 by Fitbit Moderator

A warm welcome to the Community @BAG1951 and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this stuck issue. I recommend taking a look at the help article: How do I restart my Fitbit device? and make sure you restarted your device by following the instructions provided there.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-17-2019 00:16

In response to AlejandraFitbit

‎08-17-2019 00:16

After many attempts I’ve managed to get the Fitbit working BUT I still cannot see anything once I step out into daylight! This means I need my I phone to see the time and keep track of my steps. What a waste of money and checking through the forums I’m not the only one experiencing this. You must have been aware of this design fault before marketing the Inspire but kept quiet about it!

Sent from my iPhone
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