Inspire turns itself off

[Krismoustache]

inspire is brand new and doesn't stay on or track anything for more than a minute or so (or until I stop pressing the side button to keep it active). I then have to triple tap the side button where I get a smile face but it's not tracked anything 

[JuanJoFitbit]

Hi @Krismoustache, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Inspire doesn't stay on or tracks anything more than a minute. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.