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Missing badges

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‎05-17-2022 20:44 - last edited on ‎12-18-2022 22:25 by Fitbit Moderator

‎05-17-2022 20:44 - last edited on ‎12-18-2022 22:25 by Fitbit Moderator

My next badge should be the Corel reef at 1600 miles. I counted all of my miles since the last badge and exceeded 1600 miles but no badge. Not sure what’s happening. 

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‎05-18-2022 06:00 - edited ‎05-19-2022 03:33

‎05-18-2022 06:00 - edited ‎05-19-2022 03:33

Hello @Crandolph33 and welcome to the Community.  Did you manually log steps or distance because you forgot to wear your Fitbit?  Fitbit only counts steps and distance detected by your Fitbit for these badges.  You say you counted your miles.  Your mobile app doesn't give you your lifetime achievements, but your web dashboard does.  Log in to your Fitbit account on a web browser using your same email/password.  Tap on your profile avatar that in in the upper right.  Your lifetime stats are on that profile page.  I think Support can help you if you are missing the badge.  If you do need to contact Support, that badge is the Great Barrier Reef badge.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-18-2022 06:00 - edited ‎05-19-2022 03:33

‎05-18-2022 06:00 - edited ‎05-19-2022 03:33

Hello @Crandolph33 and welcome to the Community.  Did you manually log steps or distance because you forgot to wear your Fitbit?  Fitbit only counts steps and distance detected by your Fitbit for these badges.  You say you counted your miles.  Your mobile app doesn't give you your lifetime achievements, but your web dashboard does.  Log in to your Fitbit account on a web browser using your same email/password.  Tap on your profile avatar that in in the upper right.  Your lifetime stats are on that profile page.  I think Support can help you if you are missing the badge.  If you do need to contact Support, that badge is the Great Barrier Reef badge.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-18-2022 20:52

In response to LZeeW

‎05-18-2022 20:52

Hi,

 

I did not manually enter the data. The miles are calculated each week on the app and I added up all the weeks . I’m going to try logging onto a web browser. Thanks for helping! 

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‎05-22-2022 13:02

In response to Crandolph33

‎05-22-2022 13:02

I got my badge today! I’ve walked the Great Barrier Reef! 

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