Both my mother and I have Inspire 2 fitbits, and both of ours have been having difficulty syncing with the app over the past two weeks. Not tracking sleep, food, exercise. We've both contacted customer support via chat, gone through all the troubleshooting steps. Restart fitbit, restart phone, turn Bluetooth off and on, reinstall app. Nothing has worked. Now after reinstalling the app, my fitbit won't even be picked up by Bluetooth on my phone anymore. I just got off the chat with customer support again, asking me once again to do all the things, then the rep just stopped talking to me. Or so I thought. I wasnt receiving any replies after doing all their suggestions, then got a chat notice they had ended the chat, then all their messages showed up after saying they weren't trying to rush me but since I wasnt responding they would end the chat.
I know it's easy to blame the user of technology, I get it, but something seems fishy here. There's a problem with the technology this time, something needs to be fixed. For both of our trackers to stop working like that in the same week, I find it hard to believe it's my fault for not troubleshooting properly, which is essentially what the last rep I spoke to on chat was saying. That I had to do the steps in the right order, which I found funny since I was following their instructions. My mother had a similar experience with chat rep, walked away feeling like she was an idiot for not doing something right. No resolution via customer service for either of us.
Please fix the app and stop blaming your customers!
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