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New Inspire Will Not Respond

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‎08-31-2020 07:28

‎08-31-2020 07:28

Brand new Inspire HR will not respond. It is fully charged. I have followed all of the steps for turning off and on and resetting. It vibrates and gives the smiley face but then nothing. The screen remains black when tapped. I have deleted and redownloaded the app,  turned bluetooth off and on, restarted my phone, etc. There is no customer service, just a twitter bot that refers me to the website. Obviously my phone (iphone 6s) bluetooth cannot find a tracker that will not respond. Beyond frustrating that Fitbit customer service will not respond. This one is going back. 

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‎08-31-2020 12:08

‎08-31-2020 12:08

I'm having similar difficulties.  My husband's new Inspire HR is only showing a horizontal white line. It is fully charged.  This is the 3rd Inspire we've had, but the first problem.  Disappointed that I can't reach anyone at Fitbit to problem solve with me.

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‎08-31-2020 13:03

In response to Peacock29

‎08-31-2020 13:03

Hello - yes exactly the same problem with me - first I got the horizontal white line, and now it's gone back to the Fitbit logo and refers me to the startup page. I've synched it with my account - it's showing up there, turned it on and off as directed but not able to shift it.  Would love some thoughts on the next step! 

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