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No HR Detected

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‎10-02-2019 19:45

‎10-02-2019 19:45

I have had my Inspire HR for a week now, and I never got the bpm measurement to work. It has been -- the entire time. I tried wearing the device in different ways, resetting and toggling the settings on/off in the device but no luck.

 

Although looking at the Fitbit help article, it says the following:

  1. Tap the Today tab 
     
     and tap your profile picture. 
  2. Tap your device image.
  3. Tap Heart Rate and make sure it's set to Auto.
  4. Sync your device.

I don't see the Heart Rate option after tapping the device image. Is the content of that article up-to-date?

 

Also, the weird thing is that the device is apparently capturing my resting heart rate. How is it getting one but not the other?

 

Any help is appreciated.

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‎10-03-2019 04:19

‎10-03-2019 04:19

I too noticed when I wanted to check my heartrate - I have nothing since Sept 21st. New Inspire HR so it was working up until that date.  I don't see what the instructions say either.  I also would appreciate an answer or an update that fixes this problem..  I'm planning on calling about it today. 10/3/2019 

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