Not shipping my order

[lucygoodwin]

I ordered a FitBit four days ago and except for the email confirming that had paid for it, I have received no further information about shipping . I keep checking my order status and it keeps telling me it has not even been shipped off! I am very disappointed with this service as I was hoping to give it  to someone as a gift tomorrow 😠

[SunsetRunner]

Hi @lucygoodwin - The Fitbit.com store does not even sell the Alta any more. From where did you order yours? Please check with that retailer. Hopefully they can tell you more. 

[lucygoodwin]

i ordered the fitbit inspire HR 🙂 still appears to be available on the site

[SunsetRunner]

Ah, now I understand, @lucygoodwin . I’m going to move your post to the Inspire HR forum. 

[JuanFitbit]

Hi @SunsetRunner , nice to see you back! Thank you for your support. 

@lucygoodwin a warm welcome to the Community! Thank you for your information. Once you purchase a product on our online Store, you'll receive an email where the purchase is verified/confirmed and one once your product has left the warehouse .

I've contacted Support in your behalf so that they can check your purchase and shipping status. 

They'll be writing you via email very soon. 

Please keep at hand your purchase information, as well as the email address you used for your purchase. 

Please keep us posted.