Hi @DorothyFabi Fitbit won't contact you, so why don't you get with them? Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options
You might want to edit your post to remove your email address. As this is a public forum, you're sharing it with anyone who may be online. Stay safe.
@Alondra.lopez. please edit your post to remove your email address.
The first thing to do is to restart your devices.
@DorothyFabi and @Alondra.lopez. try a restart and also, the more information you give, the better to assist you. Which phone do you have and is it on the list of compatible devices? click to see
Thanks for the help. Fitbit is working ok now.
I have also edited my post to remove address.
I love happy news! Thanks for letting us know @DorothyFabi
Best Answer