Reactivate old account

[AmyL7733]

On the Fitbit app on my phone, a note came up to switch to Google. I proceeded to do that but my data from my old account was not retrieved. Is there a way to go back to my old account or retrieve my data and add it to my new account. I've called and talked with Fitbit a few times, but nothing is working. 

[ManuFitbit]

It's good to see you participating in the community @AmyL7733.

Thank you for sharing the details regarding this changing to Google.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

[AmyL7733]

I have not been told how to reactivate my old account. I have tried and it
did not work so any help you can give is appreciate it.

Amy