Screen not working

[ClaudiaRose]

I’ve had the inspire since November, and it’s been great until this week. It began a couple days ago with not being able to scroll through the parts of my inspire, then just a few hours later the side button wouldn’t work, and I could only view the screen by twisting my wrist. I put it on the charger to see if that was an issue, and now the screen won’t work at all, with the button or motion. When I hold the side button down, I get a tiny vibrate but nothing else.

[thegoing]

My screen also stopped working about 8 hours or so ago. I can tell from going online that it's been counting steps and that battery is charged. But the screen remains blank whether i turn my arm or push the button.

[scout1222]

I've had my device for just a few months and this has happened to me twice. The first time it happened I dug through these boards and found a solution that worked for me. In the app, I went in to change the clock face I was using on the device. Once the change was applied, my device would light up and display again.

The first time I just went with the new clock face because it turned out I wanted a change, but the second time I immediately switched it back, and it still resolved the problem, so you don't necessarily have to stick with the new face if you don't like the other options.

[JackWW]

Yes I’m the same. I got it as a Christmas gift and don’t have the packaging anymore and earlier today it was all working fine. My mum put a pizza in the oven and asked me to put a countdown on. I clicked the button, it lit up, I clicked on countdown and got a black screen. If I press the button it vibrates but that’s it. Heard people had this issue quite a lot last february. Be good if a moderator could actually help us fix it or advise us on how to go about getting warranty on it. I’ll be mad if they reply in a few days or weeks and say the warranty ran out while we were waiting for them to reply cause then it’s on them.

[Linseymm]

my screen stopped working this past Friday - I kept wearing it once I realized it was still tracking my steps & syncing. I knew I had an incredibly busy weekend ahead so I wouldn't check into the issue (if it hadn't resolved itself, which it hasn't) until today. The screen still wont display at all, but still functions fine otherwise according to my app.