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Screens scrolling on its own

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‎06-08-2020 21:36 - last edited on ‎06-14-2020 14:12 by Fitbit Moderator

‎06-08-2020 21:36 - last edited on ‎06-14-2020 14:12 by Fitbit Moderator

Hello,

 

My Inspire HR Screen keeps crawling on its own. I tried to press the button several times but it keeps scrolling  when I release the button. I tried restarting a number of times. No luck. What can I do? If this isn’t working, how can I get a replacement or a refund? Thank you 

 

Moderator Edit: Clarified subject

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‎06-14-2020 14:12

‎06-14-2020 14:12

Hi @Lyordi, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions. 

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