Sleep log wrong after latest update

[KaijaM]

My Fitbit app told me to update the inspire Hr yesterday. Now the sleep log is like Alta’s! Why?

[YojanaFitbit · Accepted solution]

Nice to see you here @KaijaM. Thanks for confirming that you've updated your Inspire HR. Sorry for the delay.

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Additional data such as the length of time your movements are indicative of sleep behavior (such as rolling over) help confirm that you’re asleep. Morning movement tells your tracker that you’re awake. If you’re not moving but not asleep for long periods of time it’s possible for your device to falsely record sleep, in which case you can delete the sleep log from your history.

If you're still not getting your sleep information on the Fitbit App, please confirm that your Inspire HR has synced with your mobile or syncing device. You can also restart your Fitbit and check the sensitivity of your Fitbit.

Your device's setting can record your sleep in either "sensitive" mode for extremely detailed sleep reporting or "normal" mode for a more basic idea of your sleep patterns. Note that if you use a Fitbit device with heart-rate tracking to detect your sleep stages, this setting doesn't apply.

• The normal setting counts significant movements as being awake (such as rolling over) and is appropriate for most users.
• The sensitive setting will cause your device to record nearly all movements as time spent restless or awake. This setting may be helpful for users who wake up feeling tired even though their sleep history shows sufficient rest.

If you use the Fitbit app for Android you must change your sleep sensitivity setting on fitbit.com.

Some users have reported better sleep tracking when using the option "on clip" instead of "on wrist", you can find the instructions on how to do so in the manual page 12 and 18.

Keep me posted.

[KaijaM]

Hi!

This night it logged ok. 🙂
Maybe I had it too loose last night.

Thank you for your help!

Sincerely, Kaija M.

Moderator edit: Removed personal information

[YojanaFitbit]

Hi @KaijaM! You're welcome. It is always a pleasure take care of our happy Fitbitters. Please feel free to come back at any time, our desire is to take care of each one of the members of our family. 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

Keep stepping around in the Forums! 

[KaijaM]

Thank you! 🙂
/ Kaija