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Strap broken away from device

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‎09-22-2019 02:38

‎09-22-2019 02:38

Hi 

My Fitbit just fell off the other day. At first I thought the strap had come undone, but actually it has broken away from the device. A small piece of plastic has broken away from the casing therefore I cannot clip the strap back in

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‎09-22-2019 02:43

‎09-22-2019 02:43

Are you still within warranty? It runs for 12 months from purchase (24 months in Europe). It's worth contacting customer support via contact.fitbit.com They can check your warranty status and advise on your options

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‎09-22-2019 02:59

In response to SteveH

‎09-22-2019 02:59

Thanks. I couldn't find a contact link - I will try that. It is only 3
months old
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