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Support experience.

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‎02-07-2022 08:18 - last edited on ‎02-10-2022 18:49 by Fitbit Moderator

‎02-07-2022 08:18 - last edited on ‎02-10-2022 18:49 by Fitbit Moderator

The display stopped working on my Inspire in December of 2021. I worked with support suggestions until early January when it was deemed necessary to replace the watch. I submitted required forms and NOTHING happened. No replacement. No communication. Called again January 25. Went through the same process and NOTHING happened. No replacement. No communication except a service survey. Tried again today and told my case was closed due to inactivity. I was also told no supervisors were available. 

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‎02-10-2022 18:53 - last edited on ‎07-03-2024 07:45 by Fitbit Moderator

‎02-10-2022 18:53 - last edited on ‎07-03-2024 07:45 by Fitbit Moderator

@Carabella13 , Nice to see you here. Thank you for your message and your feedback. 

I've requested information about your case, and Support informed me that you should have received  a reply on Jan 15th. Please verify the spam and Junk Folder as sometime the messages are redirected there. 

I also updated your case so that our team can check what went wrong. 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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