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Sync phone

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‎06-24-2019 00:19

‎06-24-2019 00:19

I upgraded my fitbit to a versa from an inspire HR. I sold my old fitbit but they're having problems setting it up.. Is my inspire still synced to my account 

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‎06-24-2019 00:26

‎06-24-2019 00:26

If your phone is out of bluetooth range from the fitbit then it won't be a problem. 

 

If it is in range then check your phone's bluetooth settings and delete any connection to the fitbit.

 

Have they checked that their phone is supported by fitbit at www.fitbit.com/devices ?

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