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Sync issue since doing the Google sign in

‎09-30-2025 17:55 - last edited on ‎10-15-2025 14:49 by Fitbit Moderator

‎09-30-2025 17:55 - last edited on ‎10-15-2025 14:49 by Fitbit Moderator

Since being forced to change sign in to google, I can no longer get any of my workouts in the app- nothing will synch and I tried every single hack given- how do you get help from an actual person!??? It used to take several days for workouts to show up, which is ridiculous enough, but now nothing since Sept. 20th when I changed to google sign in ,which not happy about to begin with

 

Moderator edit: clarified subject.

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‎10-15-2025 14:48

‎10-15-2025 14:48

A warm welcome to the community @Faas.

Thank you for sharing the inquiry regarding the information about this difficulty that you are experiencing with workouts.

Please make sure to follow these steps:

  • Log out from the Fitbit app.
  • Offload the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the hours of activity are available now.

Please confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

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