Syncing?

[SallyStill]

My Fitbit says it’s unable to Sync - since Wednesday. Tried turning Bluetooth On and off. 

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[SSessler]

Thanks Steve. I have also uninstalled my device from the app and now cannot reinstall as Bluetooth no longer finds the device. I’ve restarted, turned phone off, multiple times but no device in our homes can find my HR. 😞