Taking extremely too long

[Jimmy7815]

Why take such a long long time to “connecting to tracker”. Does it need 24,48,72 hours or more? Its really really disappointing. 

I used one my email address and its took such a long time and I shut it down. When I get back to it, No longer able to use my email address again. So I have to create another new email. Come to square one, its again take such a long long time again and again.

VERY VERY DISAPPOINTING!😡😡😡

[Julia_G]

Hi, @Jimmy7815 , you definitely do not need to use a different email.  When you open the app just be sure to choose “log in” instead of “join Fitbit”!

When you are setting up, if it takes more than a few minutes to connect try plugging your Fitbit in to charge and pressing the button for 5-10 seconds (always while it is still plugged in for charging).  This usually fixes the issue.

Also if you have multiple devices around, for example a phone and an iPad, make sure that Bluetooth is turned OFF on whichever one you are NOT using for set up.

I hope this helps.  Welcome to the forums!

[Jimmy7815]

Julia

Sorry to say, I am still facing very difficulty. Still going on “connecting to tracker “. Am I doing something wrong or the product that I got isn’t quite right.

verry disappointing 😡😡😡

[Julia_G]

@Jimmy7815  I was really mainly addressing your problem of having to use multiple email addresses.  To get help with your set up issues could you please let us know what phone you are trying to use?

[Jimmy7815]

Julia

I am using iPhone 6.

[Jimmy7815]

Julia

 got this message “Unable  to start firmware update - Firmware update cannot be started right now because the system is busy or the device is not connected. Try again a few moments.”

This is just really PATHETIC. Is it so busy that every second is occupied?

please do something, it is very FRUSTRATING, DISAPPOINTING and MORE.

[Jimmy7815]

Julia 

Infact I am really disappointed and frustrated with so-called “Fitbit “ products. I feel like returning it to the seller. 

It should be easy to setup within an hour or so. Shouldn’t take 4 days (up to now) and yet it still not running. WHAT IS GOING ON! For XXXX Sxxx! 

Please get some one to fix my problem. Before my mind blown up.

WAITED TOO DAME LONG 

[Julia_G]

Hi, @Jimmy7815 , I don’t work for Fitbit and now that you have been clear about your error message I don’t have an answer for you. I suggest you contact Fitbit Customer Support