Talk online

[shawhotmail]

Let's talk is 24/7. When is it available? Never acording to what I've found. This is urgent.

M. E. Shaw

[Julia_G]

Hi, @shawhotmail if you are not seeing the online chat available, that means there is no one at the time to help you.  If you try again it a little while you should find it open.

However, the Community can solve many issues (other than physical damage to your Fitbit device or warranty claims).  If you would like to post your question here it is likely that someone here will have some thoughts for you.

Good luck with your issue!

[shawhotmail]

Thank you, Julia. I bought a Fitbit Inspire 2 for my husband last November (for Christmas). He had one for 3 years with very few problems and loved it. This one has never been right. It gave up in April, bit by bit. We were so disappointed that we just left it aside. . We couldn’t get help. Then I decided to try again and thought I could do a live chat. Again, the chat has been continually inaccessible for nearly a week.

My husband has been without it for so long that he has lost interest. I think it’s a pity to throw away so much money when it simply doesn’t work. Can the device be examined by someone who knows Fitbit to try to save it? Thank you,

Mabel Shaw



Sent from Mail<> for Windows

[Julia_G]

Hi, @shawhotmail , I am so sorry that you have had these problems.  I could try to help you with this but if you bought it for your husband in November last year, and you are having significant problems with it, then in order to make a warranty claim you really need to get in touch with them asap.  The Community here may be able to help you but it is really important first for you to file a case with Fitbit Customer Support to let them know that it isn’t working -  in order to protect your warranty rights.  You can get in touch with them via Contact.Fitbit.com 

My personal preference would be to phone and then follow up with email.  Failing that contact via email very clearly laying out what is not working.

Do that first, as time may be sort given warranty expiration.

However, in the meantime, if you would like to give us an idea of what is going wrong we might be able to help - and then any warranty issue might not matter.  Please always give as much information you have - what problems you see, what error messages you might have seen, whether this is a new or forever issue, and what phone / tablet you use.

Good luck!