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Terrible customer service

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‎08-08-2024 15:07

‎08-08-2024 15:07

The screen on my inspire watch is blank. I called the first time, they walked me through a reset, and changing the watch face…. And then told me I would hear back in an email in 24 hours. No response. I called again, and did the same process of reset and clock face, and again told me I would hear back in 24 hours. What will it take for them to fix or send a different Fitbit? I would rather them just say they don’t want to help, instead of wasting so much time. I am a big Fitbit fan, but this has been the worst customer service. 

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‎08-21-2024 15:55

‎08-21-2024 15:55

Welcome to the forums @Hleeb. 

Thank you for letting me know the difficulties that you had with the Inspire 2. 

Sorry to know the experience with Support and I appreciate you taken the time to provide this feedback. I'd ask you to apologize for the inconvenience. 

Upon reviewing your information, I was informed that the support team has already contacted you to follow up on the case. Please stay in touch with them and check your inbox.

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