Unable to Update Device

[UpdatePls]

Hi Fitbit Team,

I've seen countless topics regarding this problem, none of them providing a working solution for my case.

I have the same issue as described in most of those topics - device is starting the update, then just stopping for unknown reasons during the process.

What I did:

• Restart the Fitbit, restart my phone
• Un-pair the Fitbit and re-pair it
• Checked if my Phone (Pixel 3) is on the supported devices list - it is
• Tried to do the update from a different device - my brand new Dell XPS Laptop running the latest version of Win 10

What's also wrong with my Fitbit Inspire HR:

• Overcounting steps like crazy (which is making it literally useless if you are trying to shape up, achieve goals and improve on those goals)
• BT connection to phone is very unreliable (syncing takes up to 10 minutes if at all)
• Crazy battery drains from time to time dropping it from 90% to 20% within minutes

Thanks for your time!

[YojanaFitbit]

Nice to see that you're digging into the Forums @UpdatePls, let me give you a warm welcome to our Community. 

Thanks a lot for trying those steps to help your Fitbit Inspire HR. I'd recommend wait until you get the information from our team, as I've requested a case on your behalf. You should soon receive an email from Customer Support. 

It's very important for us to have your thoughts about our products. Fitbit is always trying to provide great features and customer experience. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Let me know if you need anything else.