Unable to change clock face

[CCFit67]

I've had my inspire hr for about 2 months and was able to change clock faces before. Fitbit app updated in between that time and as of at least 2 weeks ago I can't change the clock face anymore. Keep getting "oops looks like you're not connected to the internet" error message. I've tried ALL the trouble shooting steps. Recently updated the app (8/1/20). I have a pixel XL on Android 10. Inspire HR firmware just updated 8/4/2020. Still can't get new clock face or check out any apps for it. Same error message. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @CCFit67, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps to troubleshoot the Fitbit app and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Reboot your mobile device.
4. Reinstall the Fitbit app.
5. Login using your account credentials.

Looking forward to your reply.

[CCFit67 · Accepted solution]

Thanks Ricardo,

I did all those trouble shooting steps. Force stopping the app. I even cleaned the cache. Uninstalled & reinstalled. Nothing worked. I figured out that it was the DNS server that I was using to block ads. When I changed to a different DNS I could connect to change the clock face. So apparently whatever Fitbit changed in the app recently makes my private DNS think it's adware. I didn't have this issue back in June using the same private DNS. It's a bug in the app. 

[Andyrey]

I do not have a private DNS.  My service provider is AT&T.  There are no clock faces to choose from any more.  Is this going to be fixed?