Unable to open Fitbit app tiles

[JustaRam]

When I tap on the options like water, steps, food, my challenge etc .... it won’t load the pages. So I can’t add any progress at all 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JustaRam, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the operating system version of your phone is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[JustaRam]

I have the Fitbit inspire. I did make sure my phone and the update were updated. I did not delete and redownload bc I didn’t want to lose progress. The problems seems to ave resolves itself as soon as a new day started. Weird! 

[Rich_Laue]

Hello @JustaRam your fitbit data is stored on the Fitbit servers, nothing is ever stored in the phone or the Fitbit app.

This is why you can see your data through the Fitbit app and the web browser 

[Maestra4]

I turned off and on my phone; I uninstalled my inspire and the problem still Persists. I was afraid to delete the app from phone bc it says I’d lose all the data...