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Unable to sync Inspire

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‎07-13-2020 11:30 - last edited on ‎07-14-2020 19:19 by Fitbit Moderator

‎07-13-2020 11:30 - last edited on ‎07-14-2020 19:19 by Fitbit Moderator

I keep have a problem where the Fitbit app keeps telling me there is no device. This keeps happening every couple of days and has been for over a week. Is this something the company is doing to get people to buy newer models or is it a programing issue?

 

Moderator Edit: Clarified subject

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‎07-14-2020 19:17 - last edited on ‎09-03-2025 10:34 by Fitbit Moderator

‎07-14-2020 19:17 - last edited on ‎09-03-2025 10:34 by Fitbit Moderator

Hello @Stevewhi, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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