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Unknown device

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‎03-22-2021 02:43

‎03-22-2021 02:43

Hi

Every time I log into my account it shows a Mac ios logged in to my account. I have never owned any Mac device - I have revoked access dozens of times but it immediately comes back. 
I have changed my password but it still happens

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2 REPLIES 2

‎06-12-2021 12:33

‎06-12-2021 12:33

Hi @Whiteclio,

 

Seeing as this is a potential security issue, I'm going to flag your post for moderator attention.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎06-13-2021 19:31

In response to DramaQueenDiva

‎06-13-2021 19:31

@DramaQueenDiva Nice to see yo around. Thank you for notifying us and for your help.

 

@Whiteclio A warm welcome to the Community ! Thank you for your report. 

 

Please go to your Fitbit app and tapp on your profile picture>account settings>authorized devices
Tap on each unknown device and then on Revoke access.

 

This should avoid that these devices cannot connect to your account. 

 

I also recommend you to have a look at this: How can I help secure my Fitbit account and data?

Can someone take over my Fitbit account?

You'll find here some steps that you might need to take. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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