help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vibrates but it doesn't light up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2019 13:54 - last edited on ‎09-26-2019 19:01 by Fitbit Moderator

‎09-25-2019 13:54 - last edited on ‎09-26-2019 19:01 by Fitbit Moderator

Vibrates. Doesnt show anything on screen. 

Went fromthe screen forever staying on/lighting up any time to nothing. 2nd time it stopped showing the screen. 

What now?

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎09-26-2019 03:37

‎09-26-2019 03:37

Hi @SunsetRunner   Try restarting it several times, but if that doesnt fix the problem then please come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2019 07:45

In response to NellyG

‎09-26-2019 07:45

I haveAtill no screen activity

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎09-26-2019 18:23

In response to SunsetRunner

‎09-26-2019 18:23

I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-26-2019 19:34 - last edited on ‎09-22-2024 05:25 by Fitbit Moderator

In response to NellyG

‎09-26-2019 19:34 - last edited on ‎09-22-2024 05:25 by Fitbit Moderator

Hi @SunsetRunner. Welcome to the Community Forums. @NellyG, thanks for the heads up!

@SunsetRunner, thanks for sharing that your Inspire is having issues and I'm sorry that your Inspire isn't responding correctly. You did a good job with the restart and I've share your details to our Support team so you can receive further assistance. Make sure to check your inbox!

Catch you later.

Best Answer
0 Votes

‎09-29-2019 11:22

In response to LizzyFitbit

‎09-29-2019 11:22

Three days later and still no screen activity or response. 

Best Answer
0 Votes

‎09-30-2019 01:37

In response to SunsetRunner

‎09-30-2019 01:37

Did you fully charge the Inspire? 
I have the same issue when the battery is dropping under 35%.

Best Answer
0 Votes

‎10-01-2019 11:53 - last edited on ‎09-22-2024 05:25 by Fitbit Moderator

In response to JesBdR

‎10-01-2019 11:53 - last edited on ‎09-22-2024 05:25 by Fitbit Moderator

Hi @SunsetRunner. It's nice to see you here again. @JesBdR Welcome on boar!

@SunsetRunner, thanks for keeping me updated about your Inspire. I've be informed by our team that they're providing you with assistance about your Fitbit device via email. I'd recommend to check your inbox, spam and junk folders so you can receive more details about your case.

@JesBdR, thanks for letting me know about your Inspire's behavior. May I know if this continues happening to you? If so, please give a try to the restart process as that will refresh its performance.

I'll be around, keep me posted!

Best Answer