12-15-2019
02:29
- last edited on
12-16-2019
14:19
by
RicardoFitbit
12-15-2019
02:29
- last edited on
12-16-2019
14:19
by
RicardoFitbit
After problems with a failing HR monitor and Bluetooth syncing I have been offered a replacement under warranty.
I am happy with this outcome (as long as new one lasts more than the 3 months my first one did).
Does anyone know how quickly I will receive it.
Thanks.
Moderator edit: Subject for clarity
12-16-2019 14:18
12-16-2019 14:18
Hi @JeffMindlin, It's nice to see you again participating here in the Community Forums, welcome back!
Thanks for bringing this to my attention and the details that were shared in your post. I'm really happy to know that our Support team provided you assistance and processed a replacement order accordingly to our warranty policies to get you back on track. If you have questions about your order, I suggest you to contact our Support team again to receive further assistance. Also, when the order was processed, a confirmation email containing your order information was sent, please check that information to see when the order will arrive too.
Let me know if you have any additional questions.
12-17-2019 06:53
12-17-2019 06:53
Thanks, I know that. I was looking for a customer experience here.
12-22-2019 18:31
12-22-2019 18:31
You're welcome @JeffMindlin, thanks for your reply. Pardon me for the delayed response.
Hopefully other users here in the Community Forums will share their experience with you. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer.
See you around, it was a pleasure to help you.