Where’s my Inspire 2?

[Flustered12345]

Not sure why it won’t let me talk to an employee  and keeps sending me here.  I really hope this is monitored by someone who can help.  My device is still under warranty.  I sent it in Aug 1 to get repaired or replaced after getting a long run around for weeks by multiple customer service agents.  The screen went black and it won’t hold a charge for even half a day.  I’m trying to find out when I can expect my replacement/fixed Fitbit to arrive.  It’s been almost three weeks and I haven’t heard anything.

Moderator Edit: Clarified subject

[LZeeW]

Hello @Flustered12345 and welcome to the Community.  This is a user to user, moderated help site.  We don't have access to your case information, so I don't understand why you are being sent here.  I can flag this post to get a moderator's attention.  There are several ways to contact Support.  You mentioned talking to a tech.  Does the same thing happen with chat?

[Flustered12345]

That’s what I thought.  When I try to contact support, this is the only option it’s giving me.  Last time there was a chat option.  It’s gone now.  I have the premium subscription and tried multiple times to chat with an employee to no avail.  I’ve been attempting to get my defective Fitbit replaced since the beginning of July.  At this point I’m kind of wishing I would have either saved money and gone generic or splurged on the Apple Watch.  😕

[LZeeW]

@Flustered12345   It can take a little time for a moderator to respond.  Just so it's clear to the moderator, what exactly happens when you call that sends you here?

[YojanaFitbit · Accepted solution]

Hi there, @Flustered12345. Welcome to the Community Forums. @LZeeW Thanks for your help.

I really appreciate the time you took to report what happened with your Inspire 2. Usually, you can check our 'Help page' to get in touch with our support team, when you don't see any live option available you can try later. In this case, I've requested a case for you. Our team will contact you shortly to update the status of the process you started a few weeks ago.

Thank you for your understanding.

[Flustered12345]

I still haven’t heard anything.