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White lines on screen

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‎05-13-2020 09:35 - last edited on ‎05-17-2020 14:01 by Fitbit Moderator

‎05-13-2020 09:35 - last edited on ‎05-17-2020 14:01 by Fitbit Moderator

I got my fit bit a few weeks back it was working great set up and all but today I woke up from sleeping to check the time and this white line appeared between everything I had done all updates tried resting and charged it and seemingly nothing helped does anyone know how I can get it off the screen. 

 

Moderator edit: Subject for clarity 

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‎05-17-2020 14:00

‎05-17-2020 14:00

Hi @Sabrinakaslavag, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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