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help with cutomize my settings

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‎03-05-2022 14:08 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

‎03-05-2022 14:08 - last edited on ‎12-18-2022 22:48 by Fitbit Moderator

I am trying to syc my new fitbit inspire 2 to my phone app.  do I have to remove the old inspire first?

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‎03-05-2022 15:15 - edited ‎03-05-2022 15:16

‎03-05-2022 15:15 - edited ‎03-05-2022 15:16

You cannot have both Inspire and Inspire 2 connected to same account.

But, just staying in same account, go to Add a Device.  When you choose Inspire 2, it notes you already have Inspire connected and asks if you are replacing it.  Say yes, and it will take care of removing the Inspire for you.

Hopefully sync from older device first to make sure you get all data from there into your account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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‎03-05-2022 15:15 - edited ‎03-05-2022 15:16

‎03-05-2022 15:15 - edited ‎03-05-2022 15:16

You cannot have both Inspire and Inspire 2 connected to same account.

But, just staying in same account, go to Add a Device.  When you choose Inspire 2, it notes you already have Inspire connected and asks if you are replacing it.  Say yes, and it will take care of removing the Inspire for you.

Hopefully sync from older device first to make sure you get all data from there into your account.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-05-2022 15:19

In response to JohnnyRow

‎03-05-2022 15:19

Thank you, I am up and running.
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‎03-05-2022 15:42

In response to Francesk9

‎03-05-2022 15:42

@Francesk9 wrote:
Thank you, I am up and running.

Glad to hear it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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