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wont turn on

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‎06-04-2019 18:12

‎06-04-2019 18:12

my inspire HR is not turning on.

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‎06-05-2019 07:03 - edited ‎06-05-2019 07:33

‎06-05-2019 07:03 - edited ‎06-05-2019 07:33

Can you please put your fitbit on the charger and let it charge fully then do a restart?  

To Restart:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Please let us know if this helps.  

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‎06-05-2019 20:54

In response to kawaiiko

‎06-05-2019 20:54

Sent from my iPhone
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‎06-05-2019 22:43

In response to kawaiiko

‎06-05-2019 22:43

I did it. But when smile appeared, it turned to completely black and keep vibrating every few second again. This method does not work. 

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