1,98km distance but 15 320 steps per day

[Veja]

Hi, I have walked 1,98km per day but my daily step count is 15 320. I was riding a bike that day and it apparently counted steps while I was riding. Is there any way how to exclude these steps from my daily step count or even better, how to say to the app to not count steps during a ride. Thanks.

[Lufalulz]

The device will get steps no matter what you're doing as long as you're moving your hand in a pattern that would make the may be similar to what you do when walking.

The thing here is that the distance is probably wrong. This must definitely be related to the stride length (but it could also be a bug) so you should check that all your demographic information is OK in your profile.

In case you don't see anything wrong, try using the RUN exercise mode with your phone's GPS connected to the watch so that Fitbit automatically uses that distance to update the stride length values it has in your account for you and gets them to be more accurate (assuming the GPS signal for your run is good enough).

If you don't want to let Fitbit do its thing automatically with the GPS, you can manually measure and edit your walking and running stride length following the instructions they left in this help article.

[Veja]

Is there anything I can do to stop counting steps while riding a bike? If not, do you plan to add some feature in the future which would enable that?

To my previous post, i think that the distance is correct becasue I was most of the day on the bike and didnt walk that much. 

I also tried the RUN exercise but my stride lenght remains the same. 

[TazJord]

Not something I've tested myself, but when you were cycling did you launch the Exercise app on the watch and start Bike?

[Veja]

Sure, i did 😉

[Lufalulz]

---

@Veja wrote:

 I also tried the RUN exercise but my stride lenght remains the same. 

---

What do you mean it remains the same? There's really no way of checking that value. Fitbit only says "Automatic" but that automatic value is something they have never allowed you to see.

[Veja]

@Lufalulz in your previous message you wrote that I should try RUN exercise to update the stride length values to have to more accurate. So I did try RUN exercise but my stride length values didn't change (remains the same). 

[Lufalulz]

@Veja I literally meant, that there's no way to for you to see whether the value remains the same or changes.

Whenever you go to your settings. And you look for your stride length, you'll see this.

There's really no option for you to see that number so you don't know if it was left unchanged. What are you seeing on your account?

[Rachel-Fit]

@Lufalulz 

If you look at your stride length settings in the app rather than on the web dashboard it tells you what they are set to even if you have it on automatic. 

[Veja]

@Lufalulz in my app (ios), I can see walking stride length set to 76 cm and running stride length set to 111cm (running stride was 112 cm previously and it was automatically adjusted to 111cm).

[Lufalulz]

Hello,

Apologies about that, I was able to double check while I was not at work and used an iPad to confirm tha you can see the stride length there. If the change was minimal or not even recorded then that means that Fitbit already had the stride length and that the issue is not related to stride length at all.

I think you should definitely contact customer support if you're receiving such an inconsistency with the numbers.