3rd Versa with flickering screen!

[lizzie72]

Hello

Im now on my 3rd Versa.

First one - screen went blank.

Second = screnn was flickering.

Thrid one came today and guess what?  Flickering screen again!

Can anyone advise me whats going wrong as I seriously cannot believe 3 Veras have the same fault.

Thank you so much

[JuanJoFitbit]

@lizzie72 It's great to see you in our Fitbit Community! I'm sorry to hear that your recent Versa is also experiencing display issues. Please let me go ahead and forward your case to our Support team so they can follow up and provide a solution.

Let me know if you have more questions! 

[dianewordsmith]

I found that mine flickered when I used the Auto setting on screen brightness. I now used Normal during the day and change to dim at bedtime. You might try and see if that helps.

[lizzie72]

Yes, that would be great, thank you!

[JuanJoFitbit]

@dianewordsmith Thank you so much for your advice. I'm so glad to hear that this workaround helped you to avoid this issue. However, if you haven't done so, please try restarting your Versa as advised in this help article.

@lizzie72 You are very welcome! Don't hesitate to get back if you need further assistance! 

[lizzie72]

Hello

Thank you.

I have sent a video through email to Fitbit showing the problem but have not had a reply as of yet.

How long should a reply take?

[dianewordsmith]

@JuanJoFitbit Thanks so much for your advice, but in the year that I have owned my versa it has been restarted many times — and that has never resolved the flickering issue with the screen set to auto. This is apparently a firmware or device flaw. I use Normal 90% of the time, and until Fitbit fixes the issue, I will continue to use Normal during the day and Dim at bedtime. 

[JuanJoFitbit]

@lizzie72 I would like to know if you sent the video in the same email thread where your case was being handled on. Was your video sent using the same email address?

@dianewordsmith Thank you for getting back! Since the issue persists, I'll send your case to our Customer Service department and they'll be happy to follow up. Please keep an aye on your email account.

I'll be around if more questions arise! 

[lizzie72]

Hi

Yes, I did reply to the email using the reply button.

Im a bit concerned as its been a wweek now and no response.

Thank you

[JuanJoFitbit]

@lizzie72 I was able to get in touch with our Support team and was told that they reached you via email. Please check out the spam or junk mail in your email account. Their email might've gone there.

[lizzie72]

• Hi

Thank you for your reply.

I have checked my junk folder and found this email:

"Your message wasn't delivered because the recipient's email provider rejected it.

  gave this error:
Message Size Violation"

 This is the only email I have received.

Moderator edit: format

[JuanJoFitbit]

@lizzie72 Thank you for getting back! I sent your info to our team and told me that they're going to contact you via email soon. Please keep an eye on your email account.

Keep me posted! 

[lizzie72]

Hi

Fitbit have contacted me offering a complimentary replacement or a 50% discount on another model.

If I went for the replacement, would it be brand new?

I really love the Versa but I am so disappointed that I have had the same issuewith flickering screens  times now.

I just want to know whyit keeps happening as it certainly cannot be normal to have it happen to 3 of them!

WHat do I do with my faulty Versa?

Thank you

[JuanJoFitbit]

@lizzie72 I'm sorry to hear about the experience you've had. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

Regarding your question, you can take the faulty tracker to any electronic recycling program.

Let me know if you have any doubts!