Versa quit syncing with my iPhone

[gaylaja]

I have had my Versa for about 2 months.  Sunday it stopped syncing with my iPhone 7.  I have tried to re sync, I have deleted the watch from the app and tried to start over.  I have disconnected from Bluetooth, deleted the app and restored the app, shut my phone off multiple times.  Help, this is very discouraging, I love the watch and the app.

Moderator edit: subject format

[Marrrmaduke]

@gaylaja Have you performed a factory reset (restoring versa to factory defaults)?

[JuanJoFitbit]

@gaylaja Welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped syncing with your iPhone. Thank you for troubleshooting this issue before contacting our forums. I would like to follow up and would like to know if the issue persists or if your Versa is syncing now.

You can also try the great advice that mentioned my friend @Marrrmaduke. In order to reset your Versa to factory settings, please open the Settings app > About > Factory Reset or Clear User Data. Once you've done this, try to sync your tracker again and see if the issue gets fixed.

Let us know how it goes! 

[gaylaja]

Thank you. I did a reset and it worked immediately

Sent from my iPhone

[Marrrmaduke]

@gaylaja I'm glad it's working now! 😊

[gaylaja]

I did reset my watch, don’t think it was factory reset, but it solved the issue.

Sent from my iPhone

[JuanJoFitbit]

@gaylaja I'm also glad to hear that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board, where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Teresaplantlady]

Glad it worked for you. I have same problem. I was trying again today and it suddenly synced but sadly not since. Hate to do reset as will loose everything and have to start over 

[Marrrmaduke · Accepted solution]

@Teresaplantlady Before performing Factory reset, try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in the phone's bluetooth settings. The trick is to let Fitbit mobile app do that when it prompts you to.
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again

Additional tips if sync fails:

1. If you have wifi set up, remove it. Sync
2. If you have other devices paired with your iPhone, forget them
3. If you have other trackers under your Fitbit account, remove them.

These sync issues seem to surface after iOS update. Let's hope they will get addresses soon.

[JuanJoFitbit]

@Teresaplantlady Thank you for participating in our Fitbit Community! The information that shared @Marrrmaduke is very helpful and I would have also tried those tips. Was the issue resolved after following those troubleshooting steps?

See you guys later! 

[Teresaplantlady]

The tip worked so appreciative of his help

[Marrrmaduke]

@Teresaplantlady I'm glad! 🙂 Thank you @JuanJoFitbit for checking on us. 😄

[JuanJoFitbit]

@Teresaplantlady @Marrrmaduke You are very welcome guys! I'm so glad to hear that the issue has been resolved.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you guys around!