A pattern is happening here

[Hanksmom]

As I read all similar posts   There is defintely a glitch in this Fitbit upgrade .. Please advise us is our product will be replaced ??  

[SunsetRunner]

Hi, I really understand your frustration after the update, but you do not mention the problems you're facing, only want to know if you can get a replacement. Please, in order to help you as the best possibl way, is to tell us what kind of problems you're facing after the update.

[Hanksmom]

Hi... I have had false readings when latest update was installed.... No BPM... Not correct readings for active minutes... And no sleep readings for the same time frame.
Fitbit freezes and is unable to sync.
I have to restart and reboot everyday.
Even restart phone fails to sync Fitbit
Please advise me as to how this can be corrected
I have done all suggestions on line and no solution
Thank you
Deb

[SunsetRunner]

Hi Deb, two suggestions:

1: Close the Fitbit app on your phone and deinstall it (do not remove or unpair your Versa). Restart your phone and reinstall Fitbit app again and, of course, enable BT.

2. If that does not solve your problem: contact Customer Support.

[Rich_Laue]

I agree that there is a pattern here. People that are having issues will post, those that are happy and not having issues will not post.

[Hanksmom]

Yes that is correct.
Although there seems to be alot of people having issues since upgrade... And the same problems.... I have followed the steps I was sent and all seems to be working.
Keep ya posted
Thank you
Deb