04-03-2020 06:49
04-03-2020 06:49
Hi,
I accidently deleted my activity log by swiping left. I have just had my watch for two days so I’m still figuring out how everything works. Unfortunately I swiped left in the activity section and now it’s gone.
I tried to add it manually again but then it also added my manual activity to the amount of steps. So I deleted that one again. How can I get the original activity back?
Thank you in advance.
04-03-2020 11:57 - edited 04-03-2020 11:59
04-03-2020 11:57 - edited 04-03-2020 11:59
Hello @Atalina and a warm welcome. Do you use an iPhone? Did you swipe left expecting this and your activity was gone?
Several users have reported that a left swipe can cause a hard delete. That activity is unrecoverable. You don't get any kind of "Are you sure?" warning. I know that Fitbit is aware of it, because I reported it. Until it is fixed, I recommend that you tap, don't swipe.
Also, if this is what happened, this is an app issue, not a device issue. It can be moved to a better forum where it will get the right attention.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
04-03-2020 12:12
04-03-2020 12:12
Yes that’s what happened and I indeed have an iPhone.
Ah sorry I posted this into the wrong topic.