Forum Posts

Resolved! Cardio Load missing on Versa 2

Hi I had a lengthy problem with missing cardio load some months ago which resolved when I made the switch to Google. However, it has now disappeared after working OK technically (it has set me some bizarre and erratic targets, but that I've learned t...

Versa 2 won't turn on or charge

I noticed about a week prior it didn't seem to hold a charge as long but it was just recently charged. I was lounging in the pool with it on and it was working and then about 30 minutes later it was unresponsive. I've cleaned the prongs; tried differ...

Milleap by Jogger
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Versa 2 - Sp02

Do you have to use a separate app besides the Fitbit app for Sp02 to work? If so, what is the name of the app you need to download?   Moderator edit - updated subject for clarity

AES10 by Jogger
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Can't change language

Since bring on holiday in Spain my versa 2 has been displaying in Spanish. I have tried everything to change it, my app is definitely displaying that I am in the UK.

Versa 2 won't respond

My versa 3 suddenly died yesterday. I cant get it to connect to my phone and it won’t give me any response to anything. Yesterday I tried to hold the sidebutton, no response on the screen only some vibration. Over night i charged it and tried holding...

ylvis by Jogger
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Versa 2 won't sync my water intake

It is a brand new watch as my other versa 2 was having issues, I have tried everything that I can to get my versa 2 to sync my water intake on the watch but will not. All started after update, it will show in the app the water but not on the watch. I...

Versa 2 - cannot change starting weight

In trying to change my starting weight in get an error message that says or cannot change goal offline. I am connected to wifi and Bluetooth. I tried restarting both devices with no luck. I continue to get the same error message. I was able to change...

Versa 2 - Not charging

I been trying to charge my watch. I follow instructions to clean the charging device and still not working  can anyone give me advice Lon what to do.  I been charging it over night still nothing.  Thank you for your help.    Moderator edit: updated s...

Fitbit App lost data

My Fitbit App seems to be losing step data.It has lost months and months of step data despite still showing distance data for those same days. My Versa syncs and then the next day the number of steps is missing.I have followed all the processes sugge...

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Fitbit app is tracking too many steps

My Versa 2 counts my steps pretty accurately, but if recently I start a walk in the app on the phone (so I can screenshot the map of my walks in a new area) it's registering about three times the right number.of steps and distance, which then makes m...

Aljie63 by Jogger
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No green HRM lights on Versa 2

Hello everyone! I took my watch off (versa 2) a year ago and put it in its box. I’ve just recently started to exercise again so dug it out, put it on charge and went for a run to then realise the Heart Rate Monitor wasn’t working, so no active times ...

BeanzMT by Jogger
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Activity list

Is there a way to change the activities in my activity list on my Versa 2? When I go to my exercise shortcuts I see several activities that I can check or uncheck but I don't see a way to delete/replace any of the choices. For instance I don't do cir...

prlegl by Base Runner
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Bad math

Versa 2, known and accurate stride length x number of strides taken (steps x2), ends up with highly exaggerated total mileage. Not a GPS issue. Treadmill or ground trail, 1.5km keeps telling me it is 2.6 or more. Running is worse.

Fitbit app won't let me sign in the with Google

Hi everyone. I have been trying to sign back into my Fitbit account on the app. I have a Google pixel 9. Initially I had uninstalled and reinstalled the app, restarted my phone, disconnected and reconnected the device via Bluetooth, I've cleared cach...

Nadsam by Jogger
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Versa 2 blank screen and it won't pair

  Hi! Following the latest Android update, my Versa 2 screen became blank (still buzz, and green light work). I tried resetting it with no success, and unfortunately, I had the (bad) idea to unpair it from the Fitbit app thinking maybe it would be a ...

Versa 2 not tracking my complete sleep hours

My versa 2 has started misreading my go to bed times and wake up times. Last night for example I was in bed shortly after 11 and asleep pretty quickly. I didn’t wake up until about 7:00 but it shows me as waking up at 4:44? It’s done this a few times...

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Customer service experience

Remember when Fitbit had a website that did more than just try to sell you stuff? You could actually speak to a person who would help with your problem. Sigh. Those were the days.Moderator Edit: Clarified subject

Versa 2 blank screen

The problem started when the clock randomly changed from a 12 hour to a 24 hour.  Then the screen went black, nothing shows when I move my wrist or tap on it.  I checked my settings and it is on a 12 hour.  Instructions says to tap word "arc" on face...

stephecl by Recovery Runner
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Transfer Music To Versa 2

I have been trying to find a way to transfer .mp3 files to my fitbit versa 2 yet im not able to. I know Fitbit Connect for PC got discontinued back in 2022 but is there any way to transfer music as it still shows up a option to play music locally fro...

Versa 2 stuck on the Fitbit logo

My Versa 2  that I just purchased is now stuck on the logo screen it flashes on and off occasionally I have charged it., have taken it out of my phone and put it back in. I have tried to restart by pushing the button on the side and holding it, I can...

Bitmoji clock face is not working on my Versa 2

Hi, I hadn't used my Versa 2 in nearly two years, so I reset it to its factory settings before beginning to use it once more. When I had been using it in the past, I used the Bitmoji clock face. After the reset, I was attempting to set this up once m...

Versa 2 - screen stopped scrolling

Versa 2 will not let me scroll anymore. I have reset it but that didn't help. Tried to get customer support and can't seem to get anything from them. Help! Without scrolling this thing is just a fat watch.   Moderator edit: updated subject for clarit...

stargater by Recovery Runner
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Versa 2 static screen

My fitbit versa 2 has been working fine for the last 5 years I've had it until last month when the screen was being buggy and wouldn't swipe when needed, which was fine until today the screen turned off and wouldn't turn back on or connect to my phon...

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How to delete Starbucks app from old Versa 2?

I upgraded to versa 4 from versa 2 and didn't realize my Starbucks app wasn't available on new V4. I want to give old V2 away but that Starbucks app is still active on old watch. How do I delete from old watch?    Moderator Edit: Formatting.

Versa 2 won't connect after a factory reset

After I factory reset my Versa 2, the screen shows `download Fitbit App`, then it stays there, nothing can be done.When I open Fitbit App on my iPhone, try to add a new device, follow the instructions to charge the tracker, and search... it is always...

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