Forum Posts

Versa 2 green light not flashing

I have done all the software updates, I have done all the resets as well as a hard reset and still the versa 2 sensor will not start. It can track my steps but won’t read my heart rate. What can I do? 

Rasa4 by Jogger
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Versa 2 blinking logo

I have  versa 2 that is stuck in blinking logo. I have tried all answers and nothing works.  Tried powering off and doesn't work synching doesn't work. Tried removing the phone from account and bluetooth nd won't add again to account.Can I get some p...

merc54 by Jogger
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How to change the clock face on Versa 2

How do I change the watch face on my versa 2 in the app? When I click the watch face tab or even the app tab it does nothing. I used this several years ago and had no issues. Went back to the fitbit and not able to see or change the watch face in the...

Versa 2 won't sync

I've uninstalled the app, reinstalled the app, rebooted the phone and rebooted the watch. Still does not sync.Moderator Edit: Clarified subject

Versa 2 stopped working after swimming with it

Hi, I briefly  (less than 5 minutes) wore my Versa 2 whilst swimming. Since then it has stopped working, i thought it was water resistant to 50 metres. This was just a quick swim in a pool (not underwater). I left it to dry, tried charging- but all i...

Versa 2 won't pair after a factory reset

I had issues syncing data in the beginning, I went through and tried force stopping, deleting app then reinstalling app, clearing cache, clearing data, logging out, restarting phone and watch could never get it to sync. I then decided to finally fact...

Versa 2 won't turn on or charge

I noticed about a week prior it didn't seem to hold a charge as long but it was just recently charged. I was lounging in the pool with it on and it was working and then about 30 minutes later it was unresponsive. I've cleaned the prongs; tried differ...

Milleap by Jogger
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  • 4 replies
  • 2 votes

Versa 2 won't charge

Hi,Yesterday, my Versa 2 showed the red battery needs charge icon in the middle of the screen.  By the time I went to charge it, the screen was black and now it won't charge.  I cleaned contacts, used multiple chargers/and power sources, leaving it p...

Versa 2 stopped working after swimming with it

I have read several of the messages here and had waited 2 weeks after swimming before charging my watch. I then charged it and it looked like it was working but the touch screen wasn't working, every now and then the screen would 'glitch'  and switch...

jka4cu by Jogger
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Versa 2 won't turn on

My Versa 2 has gone completely dead. App is showing it has enough battery. It's not charging and I have tried holding down buttons and cleaning it.Moderator Edit: Clarified subject

Mel.S. by Jogger
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Versa 2 - Sp02

Do you have to use a separate app besides the Fitbit app for Sp02 to work? If so, what is the name of the app you need to download?   Moderator edit - updated subject for clarity

AES10 by Jogger
  • 98 Views
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Resolved! Cardio Load missing on Versa 2

Hi I had a lengthy problem with missing cardio load some months ago which resolved when I made the switch to Google. However, it has now disappeared after working OK technically (it has set me some bizarre and erratic targets, but that I've learned t...

Can't change language

Since bring on holiday in Spain my versa 2 has been displaying in Spanish. I have tried everything to change it, my app is definitely displaying that I am in the UK.

Versa 2 won't respond

My versa 3 suddenly died yesterday. I cant get it to connect to my phone and it won’t give me any response to anything. Yesterday I tried to hold the sidebutton, no response on the screen only some vibration. Over night i charged it and tried holding...

ylvis by Jogger
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Versa 2 won't sync my water intake

It is a brand new watch as my other versa 2 was having issues, I have tried everything that I can to get my versa 2 to sync my water intake on the watch but will not. All started after update, it will show in the app the water but not on the watch. I...

Versa 2 - cannot change starting weight

In trying to change my starting weight in get an error message that says or cannot change goal offline. I am connected to wifi and Bluetooth. I tried restarting both devices with no luck. I continue to get the same error message. I was able to change...

Versa 2 - Not charging

I been trying to charge my watch. I follow instructions to clean the charging device and still not working  can anyone give me advice Lon what to do.  I been charging it over night still nothing.  Thank you for your help.    Moderator edit: updated s...

Fitbit App lost data

My Fitbit App seems to be losing step data.It has lost months and months of step data despite still showing distance data for those same days. My Versa syncs and then the next day the number of steps is missing.I have followed all the processes sugge...

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Resolved! Map of route not showing on app

When I go for a run my Versa 2 won’t connect to GPS, the feature is turned on, my phone has 4g and is in my pocket but it won’t track my route, it just says connecting but never does

Fitbit app is tracking too many steps

My Versa 2 counts my steps pretty accurately, but if recently I start a walk in the app on the phone (so I can screenshot the map of my walks in a new area) it's registering about three times the right number.of steps and distance, which then makes m...

Aljie63 by Jogger
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No green HRM lights on Versa 2

Hello everyone! I took my watch off (versa 2) a year ago and put it in its box. I’ve just recently started to exercise again so dug it out, put it on charge and went for a run to then realise the Heart Rate Monitor wasn’t working, so no active times ...

BeanzMT by Jogger
  • 119 Views
  • 3 replies
  • 1 votes

Activity list

Is there a way to change the activities in my activity list on my Versa 2? When I go to my exercise shortcuts I see several activities that I can check or uncheck but I don't see a way to delete/replace any of the choices. For instance I don't do cir...

prlegl by Base Runner
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Bad math

Versa 2, known and accurate stride length x number of strides taken (steps x2), ends up with highly exaggerated total mileage. Not a GPS issue. Treadmill or ground trail, 1.5km keeps telling me it is 2.6 or more. Running is worse.

Fitbit app won't let me sign in the with Google

Hi everyone. I have been trying to sign back into my Fitbit account on the app. I have a Google pixel 9. Initially I had uninstalled and reinstalled the app, restarted my phone, disconnected and reconnected the device via Bluetooth, I've cleared cach...

Nadsam by Jogger
  • 60 Views
  • 1 replies
  • 0 votes

Versa 2 blank screen and it won't pair

  Hi! Following the latest Android update, my Versa 2 screen became blank (still buzz, and green light work). I tried resetting it with no success, and unfortunately, I had the (bad) idea to unpair it from the Fitbit app thinking maybe it would be a ...

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