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Versa 2 won't update

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‎04-17-2026 12:58 - last edited on ‎04-18-2026 08:51 by Fitbit Moderator

‎04-17-2026 12:58 - last edited on ‎04-18-2026 08:51 by Fitbit Moderator

My Versa 2 will not update, and the app says the update is required. 

I have tried disconnecting from bluetooth, closing the app, reconnecting to bluetooth and it is. But when I go to upgrade, my fit bit gives me the grey triangle loading symbol, then a red X. Sometimes it will give me a green check mark symbol but then goes back to grey triangle and the app tells me "cannot upgrade try later".

What do I do?

Moderator Edit: Clarified subject

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‎04-19-2026 08:17 - last edited on ‎04-19-2026 12:42 by Fitbit Moderator

‎04-19-2026 08:17 - last edited on ‎04-19-2026 12:42 by Fitbit Moderator

Hello @KelleyS2718! It’s great to have you on board!

I'm sorry to hear that you are unable to complete the FW update on your Versa 2. Thank you for sharing all the steps you have tried before contacting us.

Since your app shows an error message please take a look to the following article Why can't I update my Fitbit device? 

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‎04-19-2026 10:23

‎04-19-2026 10:23

Hi  Kelly,  This is because Google is having a system issue with all watches that is why you are having trouble. Give them a call

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‎04-20-2026 06:37

‎04-20-2026 06:37

@KelleyS2718  Have you seen my new post for a fix? There is now a fix for this go here to see my post: https://tinyurl.com/2e7bwyxk

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