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Versa 2 won't sync

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‎04-16-2026 06:41 - last edited on ‎04-16-2026 07:21 by Fitbit Moderator

‎04-16-2026 06:41 - last edited on ‎04-16-2026 07:21 by Fitbit Moderator

All of a sudden my Fitbit won't sync with the app. I've restarted both devices & deleted & reinstalled the app. What's next? 

Moderator Edit: Clarified subject

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‎04-16-2026 07:22

‎04-16-2026 07:22

Hi there, @ChrisTigg. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit device is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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