My Versa 2 has been working well for over 3 yrs until I upgraded to the latest firmware a few weeks ago. Since then, the battery that used to last 4-5 days barely survives 10 hrs. Is someone else suffering from the same issue ?I've filed a case ID wi...
Hi folks, owner of a Sense 2 which I upgraded from the Versa 2. I use the watch to corroborate the official Parkrun time by trying to keep in sync with the time keeping, only problem is when I press GO on the watch (after waiting to get a GPS lock) i...
Has anybody noticed in the past few days their battery draining MUCH quicker than usual? My battery lasted 4-5 days until day before yesterday - sleep app complaint and now battery dies…….?
Battery started draining faster after last update. Now it won’t stay charged for a full day. anyone else having an issueModerator Edit: Clarified subject
I have got versa 2 this week, i can not find appFind my phone Moderator Edit: Clarified subject
The screen of my Versa 2 has become loose and unwearable. How can l get it repaired please?Moderator Edit: Clarified subject
I reset the device and have current firmware. The heart rate monitor not showing at all. Cleaned the back which was clean. Steps work and I think sleep works.It may be dead. The lights don’t blink on the back. Is there a return policy?
I have been trying to get an answer from Fitbit for months now. Since Google made their update after purchasing Fitbit, I have not been able to use Fitbit Pay or Google Wallet on my Versa 2. I keep getting the same error message (An unexpected error...
I can't find a contact for nz customer support anywhere, none of the links work. My versa 4 has water damage but is supposedly waterproof to 50 metres. Moderator Edit: Clarified subject
Versa 2 will not pick up my heart rate which means it doesn't read my sleep mode or my active zone minutes. The green light on my sensor won't show up. Tried doing a soft reset a factory reset neither of them worked.Moderator Edit: Clarified subjec...
I got my old Versa 2 out of storage and have been charging it since yesterday. It's still completely dead. Any suggestions appreciated! Moderator Edit: Clarified subject.
My Versa is about 4-1/2 years old and up to yesterday was working fine. Now display says it is charging but been on 0% for 3 hours now. Any suggestions?Moderator Edit: Clarified subject
My versa 2 is up to date with firmware. All functions are working except when I am on the clock face and swipe down to see my tracking stats it goes down but then instantly reverts back to clock face. I have forced a restart, changed clock face, sync...
After scanning multiple threads on the recent changes and seeing a few responses from FitBit/Google I decided to pull the plug. If a company is not going to listen to its customer base then I don't have time for that company. I saw one post where G...
After entering the 4-digit code to pair my versa 2 to my iphone 8, eventually I receive "error occurred." Only option is "Abort". I have turned off and one the phone. Turned off and on Bluetooth. Versa 2 is charged and seems to be connected, but pair...
What happened to the food tracking?
Recently after a charge my Versa 2 screen is frozen .& can’t get to the clock or other features. Can’t swipe either. In addition the button to turn off is no longer working & hasn’t been for awhile so can even shut it down. First the screen was stuck...
Last night my versa 2 was working okay, but this morning the screen was blank. I recharged and it wouldn't go past the front screen. Now it won't turn on. I try to reset but it won't show the fitbit logo. Any suggestions?Moderator Edit: Clarified s...
My versa 2 starts up with a red x and Data not cleared Sync & Try again. I've held down the button until I see the logo disappear, pressed the button again and got it to vibrate. still shows. I can't get to anything on the device, I can't get to set...
I have a Versa 2 and am trying set up the Agenda app to sync with my calendar on my iPhone 15. I have searched the user manual and help forums, but haven't found a solution. I have gone to my iPhone settings under Fitbit app, and there is no option t...
I must have accidentally clicked on the Spotify icon on my Fitbit - I don’t want to use Spotify and now I can’t move from that screen to get back to showing the time and steps. Help? Moderator Edit: Clarified subject
My 2 year old V2 stopped tracking heart rate after the latest app update. Stops tracking my sleep at 3am in the morning! I tried restarting, factory reset, change clock face. It will work for 1-2 hours and then stopped again. Any one facing the same?...
My watch hasn’t worked properly sense the forced update it was working perfectly fine before the update I contacted support and there fix is buy a new one why would I spend money on a new watch when your software is what broke my watch seem like a sc...
Versa 2 not picking up sleep data nor stairs
Used to get these. These stopped a couple of months ago and I cannot get them to work. Using a Samsung 23 Ultra. All other notifications are working. Deleted and readded device. Still no text notifications.Moderator Edit: Clarified subject
My LED lights are off and there is no reading for heart rate.I have tried resetting by holding the button for sometime, factory reset and turning device off and on. Nothing has worked so far. What else can I try?
My Fitbit is deleting my steps. I don’t know how to get them back but all the progress I’ve made today has been wiped. Moderator Edit: Clarified subject
I need to update my Versa 2 Smartwatch to the current version. Iphone says it’s synced, but, it is giving out incorrect date & time. Where can I find the current update?
I have used Fitbit Pay for 3 years. On the weekend my watch updated to Google Wallet preventing me from paying with my watch. After numerous attempts to set up Google Wallet it is not working for me. I am disappointed that Google can do this change ...
My versa 2 has stopped recording my breathing at night.Moderator Edit: Clarified subject
My verse 2 has developed a vertical bright white light with black lines and is a quarter of the way across the screen. I have changed the clock face but to no avail. Can anyone help Moderator Edit: Clarified subject
I recently have started re-wearing my watch after a few months. I have now worn it for a week (having updated the mobile app and checked for updates for the versa 2) however when I try to see my today stats on the watch it brings up the ‘today’ icon ...
With the rollout of the new sleep dashboard, my Fitbit crashes and the only way to restore it is to de-install and setup the Fitbit all over again which takes about 2 hours! This has happened twice now (sleep dashboard toggles back to old format on r...
Fitbit Versa2 won't swipe, very occasionally you see a small part of the next screen. Despite restarting it multiple times, as directed. since the screen won’t respond, i cannot get past my clock face to get to settings to turn it completely off. ...
It seems not able track exercise like yoga. If I do my regular dance workout, the heart burn calories seems be on low side as compared to other devices
2 brand new versa 2 watches from day 1 wont hold charge more than 6 hrsHad versa before so I know how to charge them. Nothing in settings is draining battery. Really frustrated and out of the money I paid for.it. ?????? Moderator Edit: Clarified su...
I want to put one of my gallery pictures as my clock face but it has changed from when I last did it. How do I get there again?Moderator Edit: Clarified subject
Hello, was enjoying my Versa 2 so much that I decided to purchase Premium to help me track my sleeping a little better (as I have sleep apnea). As soon as I did that, everything started to go wrong. No more battery longevity as before. Regular cha...
I went out of town, and it changed the time zone and it won’t change back. I went to settings and none of the options for the time zone are straight forward. I live in central standard time zone, can someone please tell me what to select for this tim...
The update on the sleep tracking is the absolute worst and completely useless. Change it back!
