Software problems

[Steve92345]

My watch hasn’t worked properly sense the forced update it was working perfectly fine before the update 

I contacted support and there fix is buy a new one why would I spend money on a new watch when your software is what broke my watch seem like a scam to me

customer service used to be fitbits priority just fix the software so people can use what they purchased where has this company come to 

o yea google 

[Guy_]

Hi @Steve92345 - you don't say in which way the watch failed or what update was applied.

However if it is battery life, try fully charging the watch, sync, and then turn off Bluetooth on the phone for a few days, and then restart the watch by holding the watch button for 10 seconds till it blanks or vibrates and wait for the logo to appear and for it to start. (Note you won't get any notifications during this test).

[Steve92345]

First after the update the watch was stuck on the main screen couldn’t swipe to access any other option and the screen would stay on killing the battery 

I have tried all the rest options and none seem to work except for the main screen staying on it now going off but battery is still draining and I still can’t swipe 

I updated last Tuesday so what ever that update was

the watch worked perfectly fine before that update talking to support just increased the frustration all they would tell me is your watch is out of warranty and I would have to buy a new one 

it’s not the watch it’s the software that is the issue 

[Steve92345]

I gess no response to a resolution to this problem problem is Fitbit needs to get back to it’s basics good customer service and quick resolution to the problem 

I see neither happening here it is clear customer loyalty is not the priority here and that is sad Fitbit was a awesome company that took pride in providing a good customer experience I gess those days are gone