Versa 2 battery is draining quickly

[SeanOConnor]

Hello, was enjoying my Versa 2 so much that I decided to purchase Premium to help me track my sleeping a little better (as I have sleep apnea).  As soon as I did that, everything started to go wrong.  No more battery longevity as before.  Regular charging is no guarantee.  I troubleshot & minimised all aspects I can control (ALWAYS ON - off, brightness, etc...).  Odd coincidence with the purchase unless the aim is to then sell me the next model up since I've bought the add-on.  Was firmware added to suck the life out of my battery on purchasing Premium?  Its causing me stress & that is the opposite of what I want and need this device to do

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SeanOConnor. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Versa 2 is still draining. I understand how you must be feeling, we're here to help!

I've seen you contacted our Support Team before posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[SeanOConnor]

Looking for the troubleshooting message, on what platform was it sent?  Something about filming it & sending the video ...

[DrNicole911]

No it's not the premium download because I am having the same issue with my Versa 2, this is the second week. Plus I already had my Versa 2 settings set to the changes you made.

[Schatz65]

I’m having issues with my Versa 2 also. Trouble with syncing and it doesn’t keep accurate count of my stairs. I rebooted it and contacted support. Their suggestion was to remove the app and reinstall it, however with all the issues I am hesitant to do that. Why isn’t there a way to simply update the app like others do? 

I get the feeling that since Google took over Fitbit that they are more interested in selling new devices. I read somewhere that they are going to be doing away with the Fitbit line. I think partially because they don’t like dealing with IOS. If they retire the Fitbit watches I will have to buy an Apple Watch instead.