Forum Posts

Resolved! Versa 3 Stress Management score stopped updating

Once again, stress management score has stopped updating on my Fitbit app (iPhone 13 is up to date as is my Fitbit). Stopped working on Wed July 16. It’ll probably come back by the time someone responds to this. It’s been up and down for months…comes...

Versa 3 blank screen

My versa 3 screen is blank and I cannot restart it. i have tried to restart multiple times but the watch only buzzes. I tried changing the clock face but a change of clockface loads on the app but does not show on the watch. I deleted and then reload...

Versa 3 keeps resetting itself off

Greetings. I have fitbit versa 3 that is boot looping. It happened after I factory reseted it. It does a short vibration every 4 seconds and i've tried all troubleshooting methods available online, even contacting fitbit support from outside my count...

WhyBlu by Jogger
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Versa 3 unresponsive

My Fitbit Versa 3 won't turn on, charge, sync, or respond to button pressing/holding. The screen has been black and unresponsive for 4 days now. In these 4 days, I have attempted the following steps numerous times, but nothing has changed. Cleaned ...

Unable to select Versa 3 on the Fitbit app

Hi, We’ve been having trouble setting up the Fitbit app for a versa3. The device selection only shows the ace watches. I’ve have changed the setting for the google account but it is not being recognised as an over 13y account.  any tips?    Moderator...

Versa 3 screen is going blank

My Versa 3 will not work when worn but seems to do everything normally, including syncing when on charge. Not working when worn makes it rather useless though. It goes entirely blank, or shows a faint square around the outside or the Fitbit logo only...

Versa 3 stopped tracking my steps

Hi, I suspect my problems relate to the fact you dont have active Versa 2 or 3 support here - you dont expect them still be living thisfar down the line! Bought my Versa 2 Christmas/Newyear at end of 2020, I retired on 31/12/2020 Gp practice manageme...

Rosiesno1 by Recovery Runner
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Versa 3 is not charging

Recently my versa 3 battery died. I charged it overnight & now the screen is black and the side button doesn't work. All the searched posts say to reset the watch but you can't do that if the buttons don't work. According to the app, it is charged to...

Eed115 by Jogger
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Resolved! Gemini for Versa 3?

I understand that Google is phasing out Google Assistant in favor of Gemini. I've been enjoying Gemini functionality on my Pixel 7a for a while now. Is there any reason why Google can't connect the voice assistant functionality on the Fitbit Versa 3 ...

eryceyl by Jogger
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Versa 3 stopped tracking my heart rate

My Versa 3 recently stopped reading my heart rate.   The strobe on the back of the watch has stopped strobing.  I have restarted the watch a few times but have not factory reset it yet.  Is this a common issue and what would the fix be, if any? Thank...

Versa 3 won't charge anymore

Versa 3 won’t recharge - just showing Fitbit symbol when touched otherwise a blank screen.  Cleaned all contacts , used a different wall charger . Won’t turn off . Please help ! Moderator Edit: Clarified subject

Versa 3 won't reset

hello My screen on my versa 3 has gone blank. It is still syncing to the app on my phone and vibrating when I receive messages. I have tried holding the side button until I see the fitbit logo and releasing but nothing happens. I read that changing t...

Fitbit Privacy

I want to be completely private on Fitbit. I don’t want anyone seeing my step count or anything else for that matter. Can someone please tell me how to do this? I’ve tried searching and all I can find are outdated chats from 2020 about how Fitbit won...

zorahope by Base Runner
  • 68 Views
  • 1 replies
  • 1 votes

Versa 3 calorie tracking

My Vetra 3 is undercounting calories burned. Also in the app, my daily goal for calories burned is 2400, but in the watch it is way over. It’s 9pm and I’ve taken over 12k steps but says I have only burned 949 calories, and have 3,370 remaining to rea...

Vtamy by Jogger
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Resolved! Cardio Health Suggestions on Today Page

Is it possible to not receive the suggestions on cardio fitness goal for the day on today's page? I'm a new mom who barely gets any sleep and, any time I open the app, these suggestions to work harder are just annoying and make me feel like im not do...

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Vik__k by Jogger
  • 100 Views
  • 3 replies
  • 4 votes

Versa 3 stopped charging

My vera 3 stopped charging and it's not responsive at all. I have try different charging plugs and still nothing. Is there a solution for this issueModerator Edit: Clarified subject

Heart rate data not showing but live data is

Hi. I have the fit bit versa 3 and using the fit app on a iPhone 11 in case that’s relevant. My Fitbit works great apart from one issue: it will track my heart rate levels live/real time but when i try to look as saved data it just says, “no data, we...

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Resolved! Versa 3 won't connect to my phone anymore

Hi everyone, For some reason, I have not use my Versa 3 for a while (over 4 months, and I moved to another location). The battery was completely drained. Now after having it charged, it stopped to sync it or connect it to the phone anymore. I tried v...

totoxin by Jogger
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Fitbit Versa 3 replacement

Agh ! My beloved fitbit versa 3 is irreparably broken.  I would love to purchase another one and there are some online. However some sites advise not to as google plans to discontinue all the fits eventually. I have looked at google and Samsung alter...

Liz- by Jogger
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  • 1 votes

Versa 3 won't switch off

Versa 3 charged not been completely flat ..screen unresponsive ...can't get it to switch off my holding left button down 10/.15 seconds ..tried a few times ... It's no longer showing a heart beat reading or counting steps and no sleep registering whe...

What weather app does our devices use?

I am just curious because when searching the answer online the google ai or whatever that thing is called (Fairly helpful when needing to look up something fast.) Says the devices use accuweather but that the accuweather is needed on my phone to use ...

Resolved! Versa 3 battery draining quickly

My versa 3 battery use to last for 6 days then came down to 3 days now lasting no more than 12hrs hours, is it slowly going towards programmed shut down?Moderator Edit: Clarified subject

Keshabdr by Recovery Runner
  • 309 Views
  • 2 replies
  • 2 votes

Versa 3 won't charge

I’ve had this issue before & a replacement was sent May 2024. I can’t seem to get in touch with anyone now it’s all with Google! I’ve submitted an issue via the help centre but no response at all as yet after a day. Customer service is not as good as...

SealE by Jogger
  • 247 Views
  • 4 replies
  • 1 votes

Versa 3 keeps turning on and off constantly

My versa 3 watch keeps turning on and off constantly rebooting. I turn it off and back on seems to works sometimes but not all the time. Also some times i get no time the screen is black. It lets me slide over and to settings thats it. Is my watch to...

On wrist-calls on Versa 3 not working

Hi, I have tried everything to get my versa to pick up calls.. everything installed properly, the versa controls are paired and working. I rebooted Fitbit, watch and phone. I paired and unpaired, I have set the notifications.. I did everything, but I...

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Resolved! Versa 3 keeps turning off

Good morning.I have a versa3 purchased 3 years ago that suddenly turned off a few days ago and has not given any more signs of life even though it was charged at 90% (this is reported in the history of the apple cell app). Put it on charge today the ...

Resolved! Versa 3 won't connect to Alexa

As far as I know Alexa is enabled, the battery settings are set to unrestricted and it looks to be running in the background but I still can't use the side button to connect to Alexa. It says sync device and Fitbit mobile app. Which I did and then le...

Swynn24 by Jogger
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Resolved! Versa 3 won't show me my heart rate for the day

I can’t see any heart data per day on my Fitbit versa 4 you can for the week but I have heart problems and I will rely on my watch and I need to know what it is throughout the day and you can’t find any of itModerator Edit: Clarified subject

Twin97 by Jogger
  • 174 Views
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Versa 3 periodically stops tracking my heart rate

Had me Versa 3 for about 4 years and in the last week or so it's become unreliable with tracking my heart rate.  Every time I spot that it's stopped I restart it, and I've tried a factory reset a couple of times, but I'm still having the problem.  An...

Versa 3 won't charge

Hi All, My Fitbit versa 3 will not charge. The notification advised the watch is too cold. I've had it on my wrist all day so baffled how it's now cold? Any help pls? Thank you Moderator Edit: Clarified subject

Searching for groups

I can’t for the life of me search for groups through the app and I only have the option of creating a new group. I’m not opposed to that but I don’t want to replicate groups that might already exist. Customer support chat did not help. 

Versa 3 stuck on the Fitbit logo

I tried to record some exercise on my Versa 3 last evening, but that option didn't work...So I tried to do a soft reset of the watch, but since then it has been in a loop where the watch restarts, gets as far as the log screen and then restarts again...

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