Forum Posts

Cardio Health Suggestions on Today Page

Is it possible to not receive the suggestions on cardio fitness goal for the day on today's page? I'm a new mom who barely gets any sleep and, any time I open the app, these suggestions to work harder are just annoying and make me feel like im not do...

Screenshot_20250703_080351.jpg
Vik__k by Jogger
  • 25 Views
  • 3 replies
  • 1 votes

Versa 3 stopped tracking my heart rate

My Versa 3 recently stopped reading my heart rate.   The strobe on the back of the watch has stopped strobing.  I have restarted the watch a few times but have not factory reset it yet.  Is this a common issue and what would the fix be, if any? Thank...

Versa 3 stopped charging

My vera 3 stopped charging and it's not responsive at all. I have try different charging plugs and still nothing. Is there a solution for this issueModerator Edit: Clarified subject

Heart rate data not showing but live data is

Hi. I have the fit bit versa 3 and using the fit app on a iPhone 11 in case that’s relevant. My Fitbit works great apart from one issue: it will track my heart rate levels live/real time but when i try to look as saved data it just says, “no data, we...

IMG_5462.jpeg IMG_5461.png

Versa 3 won't connect to my phone anymore

Hi everyone, For some reason, I have not use my Versa 3 for a while (over 4 months, and I moved to another location). The battery was completely drained. Now after having it charged, it stopped to sync it or connect it to the phone anymore. I tried v...

totoxin by Jogger
  • 70 Views
  • 1 replies
  • 0 votes

Fitbit Versa 3 replacement

Agh ! My beloved fitbit versa 3 is irreparably broken.  I would love to purchase another one and there are some online. However some sites advise not to as google plans to discontinue all the fits eventually. I have looked at google and Samsung alter...

Liz- by Jogger
  • 82 Views
  • 1 replies
  • 1 votes

Versa 3 won't switch off

Versa 3 charged not been completely flat ..screen unresponsive ...can't get it to switch off my holding left button down 10/.15 seconds ..tried a few times ... It's no longer showing a heart beat reading or counting steps and no sleep registering whe...

What weather app does our devices use?

I am just curious because when searching the answer online the google ai or whatever that thing is called (Fairly helpful when needing to look up something fast.) Says the devices use accuweather but that the accuweather is needed on my phone to use ...

Resolved! Versa 3 battery draining quickly

My versa 3 battery use to last for 6 days then came down to 3 days now lasting no more than 12hrs hours, is it slowly going towards programmed shut down?Moderator Edit: Clarified subject

Keshabdr by Recovery Runner
  • 169 Views
  • 2 replies
  • 0 votes

Versa 3 won't charge

I’ve had this issue before & a replacement was sent May 2024. I can’t seem to get in touch with anyone now it’s all with Google! I’ve submitted an issue via the help centre but no response at all as yet after a day. Customer service is not as good as...

SealE by Jogger
  • 129 Views
  • 4 replies
  • 1 votes

On wrist-calls on Versa 3 not working

Hi, I have tried everything to get my versa to pick up calls.. everything installed properly, the versa controls are paired and working. I rebooted Fitbit, watch and phone. I paired and unpaired, I have set the notifications.. I did everything, but I...

1000020874.jpg

Resolved! Versa 3 keeps turning off

Good morning.I have a versa3 purchased 3 years ago that suddenly turned off a few days ago and has not given any more signs of life even though it was charged at 90% (this is reported in the history of the apple cell app). Put it on charge today the ...

Resolved! Versa 3 won't connect to Alexa

As far as I know Alexa is enabled, the battery settings are set to unrestricted and it looks to be running in the background but I still can't use the side button to connect to Alexa. It says sync device and Fitbit mobile app. Which I did and then le...

Swynn24 by Jogger
  • 71 Views
  • 1 replies
  • 0 votes

Resolved! Versa 3 won't show me my heart rate for the day

I can’t see any heart data per day on my Fitbit versa 4 you can for the week but I have heart problems and I will rely on my watch and I need to know what it is throughout the day and you can’t find any of itModerator Edit: Clarified subject

Twin97 by Jogger
  • 135 Views
  • 2 replies
  • 0 votes

Versa 3 won't charge

Hi All, My Fitbit versa 3 will not charge. The notification advised the watch is too cold. I've had it on my wrist all day so baffled how it's now cold? Any help pls? Thank you Moderator Edit: Clarified subject

Searching for groups

I can’t for the life of me search for groups through the app and I only have the option of creating a new group. I’m not opposed to that but I don’t want to replicate groups that might already exist. Customer support chat did not help. 

Versa 3 stuck on the Fitbit logo

I tried to record some exercise on my Versa 3 last evening, but that option didn't work...So I tried to do a soft reset of the watch, but since then it has been in a loop where the watch restarts, gets as far as the log screen and then restarts again...

Can't unlock my Versa 3 with my phone

My fitbit has locked itself saying unlock on your phone. I tried but it kept saying couldn't connect and then to try to reset it i deleted the device from my phone account but now cant add it back on because I cant see the code its sending because of...

Won't charge with 0% battery

My Fitbit versa 3 stopped working.  I have had it charging for two days. I have cleaned the connectors with a soft cloth and with rubbing alcohol.  The screen only shows a battery with a 0% in the middle of it.  I try to  hard start it by holding the...

Resolved! Versa 3 stuck on the Fitbit logo after updating it

My versa 3 was working fine until I updated. Then it was stuck on the logo.i had to reset my watch, but now it is stuck trying to update again. Bluetooth is connected (finally), have deleted Fitbit app and restarted several timesModerator Edit: Clari...

Resolved! Versa 3 stuck on a reboot loop

My versa 3 has been stuck in a restart loop for almost a year now. I have been research different solutions and none of them have worked. It is restarting and vibrating constantly without me interacting with it. I have tried to hold the side and do a...

Resolved! Versa 3 is unresponsive

My versa 3 won’t restart even after trying to hold both buttons for 10 seconds. The logo did appear at first but now nothing is happening when I press the button. Can someone help me solve this issue? Thanks Moderator Edit: Clarified subject

Rita.12 by Jogger
  • 158 Views
  • 1 replies
  • 0 votes

Resolved! Versa 3 - Refund via Payoneer

Clarification: requirements for refund via Payoneer. After healthy scepticism around this whole issue and FB advising point blank that Payoneer was the only acceptable platform for the $50 refund, I reluctantly opened an account on 4 April 2025. Now,...

Resolved! Versa 3 won't charge anymore

My versa 3 has stopped working. It’s only just over 2 years old. It went off, and now won’t charge at all. When it finally did something yesterday the screen was blurry? I can’t restart it because there’s just no charge. I’ve also tried another charg...

Resolved! Versa 3 won't sync anymore

I am frustrated. My Versa 3 stops syncing every few weeks and then I have to reset, turn off and on again, search ways of fixing it etc. Eventually it starts working again but now I don't even enjoy that because I know it won't be long til it happens...

Resolved! Versa 3 blank screen

My versa 3 is now 4 years old and I woke this morning with lines across the screen. It still syncs and gets notifications( it vibrates when I get a message) but I can't see anything  on the screen. I have tried to reset it, but can't  tell if it has ...

Imc1981 by Jogger
  • 75 Views
  • 1 replies
  • 0 votes

Can't unlock my Fitbit Versa 3 with my phone?!

I’m having trouble with my Fitbit Versa 3. The watch keeps displaying "Unlock with your phone", and when I try to unlock it through my phone, I get an "Error" message. I have already tried the following steps: Removed the watch from my Fitbit account...

SThe by Jogger
  • 111 Views
  • 3 replies
  • 1 votes

Stopped receiving email notifications

Hi All,I am not receiving the battery low notification emails any more since end of april. I have checked the email notification settings and they are active. What else can we check? Thx. Best regards, Miro

miro by Runner
  • 187 Views
  • 5 replies
  • 0 votes

Versa 3 stuck on firmware update and won't pair

I finally charged my Versa 3 after months of not using it. The screen of the device is stuck on the update firmware.  The problem is my Versa is currently not paired to my phone. When I search to add a new device to pair with Bluetooth it doesn't eve...

Versa 3 stuck on the Fitbit logo

My Versa 3 recently started to experience peculiar behaviour. The screen flashing on and off, clock faces only showing half, the screen swipe not working properly and unable to choose menu items. I followed advice and tried to do a factory reset but ...

Cannot add card from Google Wallet to Versa 3

I have had a Versa 3 for 2+ years. After removing my old credit card from the watch and trying to add my new one from the same bank (just updated CVV and expiration date), it will not let me do it. I have tried to add several supported cards and keep...

mcahi11 by Jogger
  • 91 Views
  • 2 replies
  • 0 votes
Labels