Versa 3 battery drain

[LiquoriceJen]

New post as original closed. Over night my versa 3 battery life went for multi-day to less than a day. This is due to a firmwear update to fix a battery overheating issue on a limited number of versa 3 watches. An offer of $50 compensation offered for affected devices but the link to register for this doesn't work. My watch is not fit for purpose with this fix as I would need to charge it twice a day. Help! 

[MarioSFitbit]

Hi @LiquoriceJen and welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this issue regarding the battery draining of your Versa 3. 

Please let me suggest you some advice: 

Verify if your phone or tablet is up-to-date: 

• For more information, refer to Check & update your Android version or Update your iPhone or iPad.

Apply the tips explained here: 

• Refer to Tips to extend your Fitbit device's battery life.

Confirm if you restarted your device as shown here: 

• For further instructions, refer to How do I restart my Fitbit device?

[LiquoriceJen]

Hi @MarioSFitbit

Thanks for the reply. Can confirm the app is up to date, I've tried all the battery-extending tips and the watch has been restarted. These haven't improved the battery life - the only thing that made some difference was changing the clock face from SpO2 to regular. 

[MarioSFitbit]

Hi @LiquoriceJen and welcome back to the forums. 

I appreciate your message and all the information provided. Thank you as well for all the troubleshooting steps you tried. 

My last suggestion would be to observe how things continue to function, and if the situation still persists, you can contact support, because they have more tools in order to find your options: Contact Us.