Forum Posts

Versa 4 stops tracking exercise

I have my versa 4 a few months and posted about this already. When I log my walk and I am into it (approx around 30 or 40 min mark) it will ask me if I want to stop this exercise. If I don’t click to answer it will stop tracking. I have done all sugg...

KateK82 by Jogger
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Versa blank screen and won't charge

My versa was charged and then overnight the screen became blank. In the morning, I attempted to change the clock face to a Fitbit display to reset it, in which the watch became completely unresponsive and no longer synced with the app. I then tried t...

Versa - Steps/ Distance accuracy

My versa shows less mileage than my treadmill so I wasn't sure which was accurate but recently I did a trail walk that was marked for mileage and my fitbit showed significantly less distance. I also walked another tike with a friend and her apple wat...

Versa charges but won't turn on

2018 smartwatch healthy watch. Walking/heartbeat/sleep. Basic watch was good for several months, I really liked it, but the green light doesn't turn on anymore! Why is that? It's always fully charged. Moderator Edit: Clarified subject

Versa screen is pixelated

My watch screen is pixelated with static lines across. I’ve reset by holding down side button and also changed the clock face to no avail. Watch is fully charged. The watched is synced to the app and I am still getting vibrations when a new notificat...

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Hums by Jogger
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Versa 4 it's stuck on only green versa symbol

3 months after getting & using her versa 4 it's stuck on only green versa symbol.She did soft reset nothing changed.Ive seen ppl write in about same problem but it tells them to push 3 or even 2 buttons on their versa but doesn't state if it's a vers...

Versa is no logging my water intake correctly

I’ve been logging in my water on the watch but every time I log in each time I drink it goes from drinking 64 ounces of water to 1,568.5 ounces of water. I’ve done a factory reset, shutdown, updated, and nothing is fixing the issue. Anyone have this ...

Versa stuck on Fitbit logo

My versa turned off suddenly. The battery was fully charged. It won't turn fully on now. It gets to the fitbit symbol and then back off again. Holding the button on the side doesn't help.Moderator Edit: Clarified subject

Resolved! Versa won't connect or update

I haven't used my watch in quite some time. It doesn't seem to be staying connected to bluetooth or wifi, I honestly can't tell.On the watch face, I have an annoying message saying to connect to limeade app which I don't even know what that is. If it...

Can revert to my previous clock face on Versa

Today my Versa watch face spontaneously changed to a face I hate, and I got a message that there was an error, and to go to the Fitbit mobile app to fix it. However, there is no longer any option in Settings to select any other watch face. This happe...

Typeaux by Recovery Runner
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Resolved! Can I transfer music to my Versa?

I have a first generation Versa. Is there any way to transfer music (when I bought my watch is was easy) to my watch anymore or has Google ruined that also? FrankModerator Edit: Clarified subject

Versa blank screen

Hi, I have a Fitbit Versa and the screen is completely blank and nothing shows when I try to reset the watch. there is no warranty with it but I can’t see any further advice on the forum if a reset doesn’t work? The watch hasn’t been dropped or damag...

Loz233 by Jogger
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Can I store music on my Versa 3?

Can the community create a third party app to store mp3 files on fitbit versa 3 (Similar to photo apps but mp3 instead of jpeg)? If so which platform can we create apps on?Moderator Edit: Clarified subject

Versa won't connect to the Fitbit app

Just got a versa se rose gold edition, if that makes a difference.  I have done all the steps, turning Bluetooth on and off, restarting phone and the fitbit, reinstalling the fitbit app.  The device will not connect to my app.  I keep getting the tro...

Resolved! Can't set up my Versa again

versa 2 is stuck at this screen "pair your phone in your settings app, under bluetooth". unfortunately, the versa is removed from account so unable to set up again. the display is frozen in this screen and unable to display the 4 digit to set up agai...

Resolved! Unlocking fitbit Versa as it's removed from the app

My Fitbit versa 2 is locked and says "unlock with phone", however I stupidly removed the device from my Fitbit account and now realised I shouldn't have as I can't re pair it as I need to be able to see the 4 digit pairing code on the screen which wo...

Chanaaz by Jogger
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Google account feedback

I do not want google account for Fitbit.  Watch stopped sync with phone. App stopped working   Moderator Edit: Clarified subject.

Versa won't set up

Hello I bought a second hand versa watch last night. My phone is older so I thought I may have trouble with it communicating but I figured I would use fitbit.com. My phone sees the watch but the watch is either black screen, frozen on the fitbit logo...

Versa - Black screen

Hi, I just got my watch for Christmas so it’s about 2 weeks old. It’s a verse I’m not sure what number. Last night as I went to bed the screen was a bit blurry with lines and then it went black with a small green line at the top. I think I rebooted i...

Versa Software Update

My Versa software updated overnight 10 January 2025.  I have a new clock screen and several other things changed.  I like the changes!  Is there any documentation on this update?

Resolved! Can't unlock my Versa

I was given a Fitbit versa on the 20th of February 2024. I got it as a late birthday present, and was very exited to start using it! Around November though, I had my versa at school and I accidentally got myself locked out. My phone had gone missing ...

Hazo123 by Jogger
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Versa screen is black

I've tried resetting it and changed the display clock in the app and the screen is still black.  It's still working as my app will show battery level and steps.  Help

Resolved! Google calendar on agenda app

In the agenda app settings in Fitbit, there is no option to access/sync with my google calendar. It’s just showing a long eventbrite link.. help! My Fitbit is a versa 1

Versa stopped tracking my heart rate accurately

I have a Versa (the first one) and lately my RHR is significantly higher. My question is, for those who have or had this model, is the heartbeat tracking accurate? Does it lose accuracy with time? Trying to make sense of my data lol. Thanks!Moderator...

ovdose by Jogger
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Fitbit tools?

I somehow separated my Versa face from the watch. Does anyone know what tool is needed to loosen the bracket to reseat the wire clips? 

MarkMM by Cross-Country Runner
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Resolved! Versa won't turn on

My Fitbit versa wont turn on at all. I’ve tried doing a factory reset by pressing all 3 buttons. Sometimes, It just vibrates once and then nothing. Other times (when trying a factory reset) nothing happens at all. No logo on the screen or any visuals...

Sherbo by Jogger
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Versa stopped tracking my heart rate

my versa has stopped tracking my heart rate. I have cleaned the back, deleted the app and reinstalled it, deleted the watch and reinstall that. I have shut the watch down and rebooted it and still it won’t track my heart rate. Everything else works, ...

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